| Incorpore Ltd and its operation, sales and practices are governed by English Law.
Payment is normally taken in full when placing your order. This can be in the form of a paypal payment, cheque or bank transfer. If paying by cheque or bank transfer orders will not be dispatched until funds have cleared.
All distance orders will be confirmed in writing, either by email or by post.
All prices include VAT at standard UK rates and also include delivery and installation to a UK mainland address. Any address outside of the UK mainland will be quoted on an individual basis.
Order Cancellations
Under the Distance Selling Regulations you have a right to cancel your order (prior to shipment) for any item purchased on this website, for a full refund. Within 7 days of receipt you may return the goods, in the condition that they arrived, for a refund less costs associated with delivery. Simply advise us in writing via email, fax or post.
Incorpore Ltd strictly abides by the distance selling regulations laid down by The Consumer Protection (Distance Selling) Regulations 2000. A summary of which can be found at the DTI\'s web site www.dti.gov.uk
The Consumer Protection (Distance Selling) Regulations 2000 (SI 2000 No. 2334) implement Directive 97/7/EC of 20 May 1997 on the protection of consumers in respect of distance contracts (known as the Distance Selling Directive) can be found in full on the HMG\'s Stationery Office website www.hmso.gov.uk
Incorpore privacy & security statement
We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998)
We collect information about you to process your order and for our own marketing purposes to advise you of any beneficial offers and promotions. We will not under any circumstances pass on your information to a third party.
The information we will collect about you includes:
• your name
• address
• delivery address (if required)
• phone number(s)
• e-mail address
• credit/debit card details
The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.
The personal information which we hold will be held securely in accordance with our internal security policy.
We may use technology to track the patterns of behaviour of visitors to our web site. This can include using a \"cookie\" which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.
Complaints procedure
Complaints and queries can be made via telephone, email, fax, letter or in person. If a complaint is made by telephone, we do recommend that it is followed up in writing. This is not compulsory and will not affect the way in which we handle your complaint.
All complaints received by Incorpore will receive our immediate attention. We will endeavour to respond with an acknowledgment of receipt within 3 - 5 days. We will also include an action plan and will aim to resolve any query or complaint to your satisfaction within 10 days. If the resolution of your complaint involves a new piece of equipment being dispatched we will advise you of an approximate dispatch and delivery date.
During the process we will endeavour to keep you informed as to the progress of the complaint. This will be carried out by e-mail, letter, phone or fax.
All complaints are totally confidential.
If you have any questions/comments about privacy or security, you should e-mail or write to us.
Contact details
Incorpore Ltd
The Old School House
14 Mill Road
Burgess Hill
West Sussex
RH15 8DR
Tel: 08453006474
Fax: 08453006475
Email: network@incorpore.co.uk
Any contacts made will be responded to within 8 working hours.
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